April - Spring is in the air which means Coconut has some news to share! 
This month’s product updates will have you jumping for joy and feeling fresh. 

We are always innovating and evolving our solutions to better meet your needs and to continue creating a seamless experience. This month we've launched the self-serve tool for importing and exporting data, anyone interested in beta testing this feature is encourage to sign up here. New reports and more data has been added to Insights including Walk-ins by Channel Booked. Lastly, Lobby Management now allows staff to add walk-in and callback requests.

Have you joined our Coconut Customer slack channel? Connect with your peers, share tips and best practices, as well as provided product feedback and ideas. We will also be posting real time quality improvements, upcoming events and suggestions on what has worked well for others. Join now!

Finally, for those of you interested in trying new features before they launch - please join the Beta program and contact your CSM for more information. 
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• Your Coconut Team

P.S. If you missed what we released in March, click here to have a look.

New Features and Capabilities - launching April 22nd

• Self serve imports/exports data tool

• Now available in beta. Sign up for the beta program here to get an early look and provide feedback that will help to shape this new feature.
  
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• Insights
  Customer Traffic Insights
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  • We are excited to provide more data for admins and managers about how busy their locations are.
    
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  • Use this new insights report to see your busiest days of the week, busiest times of the week, and traffic for specific times.
    
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  • View data week by week for a specific location. View all services, or a specific service at that location.
    
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  • Use the gear icon to adjust the view between Appointments and Walk-ins, Just Appointments, or Just Walk-ins.
    
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  • View future weeks to predict how busy a location will be with Appointments.
    
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  • We have a new Walk-ins by Channel Booked insights report that allows you to see the source of a walk-in (Kiosk, Lobby View, or Online Queue). Walk-ins will show the source as “Unknown” if they occurred before we started tracking this information.
    
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  • The new Walk-ins by Meeting method shows if the walk-in was at a physical location, or a phone call booked through the Callback Service.
    
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• Lobby management
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  • We’ve added support for tracking UTM parameters walk-ins booked through the online queue. Add these parameters to your channels (QR codes, marketing website) that link to the online queue page. Track Source, Medium, Campaign, Term, and Content.
    
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  • Data pertaining to the UTM parameters for walk-ins can be exported from the /queue/history/ page.

Improvements

• Admins can now choose to sort staff lists alphabetically by first name
  
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• Lobby Management

• We are making the Lobby TV view work better on small screens. If your screen resolution is smaller than 1080p you will now see a different layout that is easier to read on a small screen.
  
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• Online Queueing

• We now show the location name on the online queue page so that the customer knows they are joining the queue at the right location.
  
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• Tracking

• We are adding support for Google Analytics 4. Since Google Analytics 4 no longer uses the universal analytics property, if you plan to use this functionality please get in touch and we’ll get everything set up with the new Google Analytics 4 Property.
  
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• Reporting

• In previous releases we have added support for passing UTM parameters for booking appointments. In this release, we are adding the ability to export those parameters in custom reports.
  
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• When your staff starts and ends an appointment or a walk-in from the Dashboard, we currently capture that information. We are now making that actual time spent with your clients (vs the planned time) available in the reports for easy analysis.
  
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• You can now see in customer reports which clients have opted out of receiving SMS messages from the system.
  
  
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Other

• We will be decommissioning the Coconut app in the app stores