Scenario

Your clients/members are reporting that they cannot book at one of your organization’s locations when using the online booking experience (client view). This location was previously an option when booking online.

Solution

If a location is not appearing as an option in the online booking experience:

1. In Coconut, navigate to that location

2. Edit the location’s address and re-save

3. Click Online Booking

4. Confirm that the location now displays as an option in the location selection step of the online booking experience

Related Reading

For more info on how to edit a location, please refer to this article.

For more details on configuring the online booking experience (client view), please refer to this article.