Objective
Refer to this list of appointment booking values for additional details regarding what booking source each value represents.
Reference
The following Booked Through values represent the source of a booking.
NOTE: Any value not listed here is not in use. For more information about unlisted values, please contact your Customer Success Team.
Value |
Source |
Description |
0 |
Unknown |
For unknown booked through sources |
3 |
Schedule |
Appointments booked directly through the schedule grid or through the “+ New” button on the top right of the schedule view |
4 |
Authenticated API |
Appointments booked through APIs. Please refer to https://developers.coconutsoftware.com/ for more information. |
6 |
Contact Centre |
Appointments booked through the “+New” button in the left hand navigation menu, or the “schedule appointment” button in the ‘Clients’ tab |
7 |
Console |
Coconut background processes (for example, Synced Microsoft Exchange events) |
8 |
Inbound Email Webhook |
Occurs when ICS files are sent to clients and they click the “decline”/“no” button when RSVPing |
9 |
Modern Client View |
Appointments booked through the Client View |
10 |
Reserve With Google |
Direct from Google search |
11 |
Outlook Integration |
Events added through Outlook Add-on |
12 |
Lobby |
Appointments booked through the “Book an Appointment” option in the Lobby View |
13 |
Callback Service |
Self-serve UI for creating walk-in appointments (either from Web flow or Kiosk) |
14 |
Kiosk Scheduled Appointments |
Appointments scheduled from the Kiosk web app |
15 |
Lobby TV |
Appointments booked from the QR code on the Lobby page |
16 |
Microsoft Dynamics |
Events added through the Microsoft Dynamics integration |
17 |
Digital Banking Platform |
Events added through digital banking platforms (Constellation, Q2, Alkami, and more) |
Source locations of Booking Values 3, 6, and 12
Source location of Booking Value 10
Source locations of Booking Values 13 and 14
Source location of Booking Value 15