Objective
Provide employees with the ability to facilitate video appointments using Coconut Connect.
NOTE:
Coconut Connect is an add-on feature. Please connect with your Customer Success team to get started.
Before you begin
Firewall requirements
To ensure successful usage of Connect for video appointments, addresses for our video service partner and for Coconut need to be added to your organization’s firewall configuration. Please refer to this article for more details.
System requirements
Browser requirements
Connect is a browser-based application. We support the latest 2 versions of modern browsers for various operating systems, based on the following table:
|
Chrome |
Firefox |
Safari |
Edge (Chromium) |
Android |
Y |
Y |
-- |
-- |
iOS |
-- |
-- |
Y |
-- |
macOS |
Y |
Y |
Y |
Y |
Windows |
Y |
Y |
-- |
Y |
Linux |
Y |
Y |
-- |
-- |
NOTE: Custom backgrounds are only supported in Chromium-based desktop
browsers:
Google Chrome™
Microsoft® Edge
NOTE: Custom Backgrounds are not supported on the following versions, due to a bug in the browser that will cause an "Out of Memory" Error:
Chrome 122.0.6261.57 - 122.0.6261.110
Edge 122.0.2365.52 - 122.0.2365.79
Audio/Video requirements
The following table provides our recommended requirements for optimal use of Connect:
Connectivity: Broadband or Wireless (3G, 4G/LTE)
MBPS |
Requirement |
0.5 mbps |
480p |
1.5 mbps |
720p (recommended) |
3.0 mbps |
1080p |
Camera
Type |
Resolution |
built-in, or USB plug-in |
640x480 resolution |
virtual camera or IP camera |
N/A |
Audio
Type |
Details |
built-in, USB plug-in, or wireless Bluetooth |
Microphone |
built-in, USB plug-in, or wireless Bluetooth |
Speakers |
NOTE: Our recommended lowest bitrate is 1.5 mbps for video streaming.
Steps
Enable Connect for the first time
Coconut Connect is an add-on feature. To enable it for your organization, reach out to your Customer Success manager so that it can be configured for your instance.
Once enabled, Connect will be available to be configured as the Video Calls Platform for staff. To confirm Connect has been successfully enabled:
From the navigation menu, click Settings
From Integrations & API, click Video Calls
Open the Coconut Connect dashboard
Confirm your settings state Coconut Connect is on
If your organization has another video provider enabled, like Microsoft Teams or Zoom, Connect can be enabled alongside it. Each of the video providers will have their own tab in the settings to allow their configuration.
If Connect is enabled alongside another video provider, you will need to modify the video service provider for the staff members who will be using Connect.
Add virtual backgrounds for staff to use during calls
Increase brand awareness by including branded virtual background options employees can use during Connect meetings. To do this:
From the navigation menu, click Settings
From Integrations & API, click Coconut Connect
Drag and drop your desired file onto the upload target or click or select from your computer
NOTE: Custom backgrounds are only supported in Chromium-based desktop
browsers:
Google Chrome™
Microsoft® Edge
A note on access and visibility
Admins can confirm Connect is enabled through Settings and add virtual background images.