In this article
Objective
Ensure your staff members are kept informed of when a client is waiting to join a Coconut Connect call by configuring staff notification settings.
Steps
From the navigation menu, click Settings
From Notifications, click Staff
Scroll the page to view Call Entry Notifications
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Ensure the toggle is:
ON if staff should receive the email
OFF if staff should not receive the email
These notifications will be sent to staff when a client is waiting to join a Coconut Connect call if the staff member has not yet joined. The notification will be sent to the staff member by email.
A note on access and visibility
Admins can configure staff notifications from Settings.