In this article

• Objective

• Steps

  • Trigger a password reset for a specific staff

  • Trigger a password reset for all staff

• A note on access and visibility

Objective

Help staff members stay on top of maintaining a secure password by triggering a password reset.

NOTE: If your organization uses SSO, password reset functionality does not apply, as login information is determined by your SSO provider and setup.

Steps

A password reset can be triggered for a specific user. Navigate to the previous version of the staff experience to trigger a password reset for all staff.

Trigger a password reset for a specific staff

1. From the navigation menu, click Staff

2. Navigate to the desired staff member, and click the More Actions (⋮) icon

3. Click Reset Password

4. A confirmation displays; click Send to confirm

Trigger a password reset for all staff

NOTE: Navigate to the previous version of the staff experience to trigger a password reset for all staff.

1. From the navigation menu, click Staff

2. Click the dropdown arrow next to +Add

3. Click Reset Password

4. A confirmation displays; click Send to confirm

NOTE: This will trigger a password reset for all users who have set a password. New users who have not yet received an account invite will not be included.

A note on access and visibility

Admin users and managers can access other staff’s profile and assignment details by clicking Staff from the navigation menu.