Objective

Manage hours for locations and staff members to determine available time slots for clients to schedule appointments.

Hours Categories

There are three types of hours that can be managed: Location Hours, Staff Hours, and Adjustments.

Location Hours

These hours represent the standard hours a location is open for business. Location hours are used to display a location’s open and closed times to clients during the scheduling process.

Review this article for more information on editing a location’s Location Hours.

Staff Hours

These hours represent the standard hours a staff member works at a location.

Review this article for more information on adding Staff Hours or this article for more information in editing Staff Hours.

Adjustments

Adjustments are used to change the standard Location or Staff Hours for specific days. For example, if a location is closed for a holiday, an Adjustment can be made for that location to override the Location Hours and Staff Hours for that day.

Review this article for more information on making adjustments to a location’s Location Hours or this article for more information on making adjustments to a staff member’s Staff Hours.

Calculating Availability

The combination of Location Hours, Staff Hours, and Adjustments determine when a staff member is available to take appointments. Hours of higher priority type will take precedence over hours with lower priority for the same day.

NOTE: In the case of Location Hours Adjustments, an override indicates that the Staff can only be booked during these hours option has been selected as part of the adjustment. The adjustment will take precedence over a staff member’s Staff hours.

Availability is calculated by the hours types noted above, with higher priority types taking precedence

Use cases from our customers

Hybrid and remote work

Do any of your staff work in a hybrid or remote style, spending only part of their day at a business location? If so, their Staff Hours can be set to reflect this which ensures that your business is providing the most accurate availability information to your members/clients. If these conditions are only temporary, adjustments can be added to maintain accuracy during that period.

Floating teams

Does your business have a floating team that moves between business locations to meet your client’s/member’s needs? If so, you can manage Staff and Location Hours to reflect this. For example, each staff member’s Staff Hours can be set to reflect the location they will be working at each day, and your business location's Location Hours can be set to reflect varying opening and closing times depending where the floating team is working for the day. Adjustments can also be added to reflect any temporary changes to the team’s schedule.

A note on access and visibility

Admin users can manage Location Hours, Staff Hours, and Adjustments for any staff member or location

Managers can manage Location Hours, Staff Hours, and Adjustments at locations to which they’re assigned.

Staff users can only manage Staff Hours and Adjustments for themselves at the locations to which they’re assigned.