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  1. Coconut Help Center
  2. Location & Queue Management

Location & Queue Management

For branch and contact center leaders: configuring lobbies, queues, and branch locator behaviour, and managing in-location traffic and wait times.

Lobby Queues

  • Leveraging Lobby with the Universal Banker Model
  • Lobby Setup
  • Add Yourself to the Queue
  • Lobby Overview

Contact Center Queues & Routing

  • Contact Center Overview
  • Contact Center Setup

Locations, Hours & Availability

  • Temporarily Reducing your Branch Hours
  • How to Adjust Hours
  • How is "Most Available" calculated?
  • Edit a Staff Member’s Staff Hours
  • Edit a Location's Location Hours
  • Adjust Staff Hours for a Staff Member
See all 9 articles
Coconut Help Center