Objective

Update a location’s Location Hours to reflect one-time or short-term adjustments, such as for statutory holidays or other office closures.

Steps

1. From the navigation menu, click Hours

2. Click Adjustments

3. Click +Add

4. Select Location Hours

5. Click Continue

6. Enter the location for which the hours will be updated

7. Select the date and times the location will be unavailable, as well as the meeting methods unavailable during this time

   • NOTE: If the location will be available part of the time within a specific day, click Split Times and enter each unavailable time as its own segment

     • For example: One of your locations will be closed for maintenance from 9-10 and 2-3 this Thursday, so you click Split Times and enter 9:00-10:00 as the first unavailable time and 2:00-3:00 as the second unavailable time

8. To ensure staff are only available to be booked during the time the location is open on the day of the adjustment, click Staff can only be booked during these hours

9. To set a recurrence for the adjustment, click Repeat, then:

   • Set the recurrence frequency (Daily, Weekly, Monthly, or Yearly)

   • Set the day/time for the recurrence

   • Select whether the recurrence will end on a specific date or after a set number of recurrences

     • For example: The maintenance from 9-10 and 2-3 on Thursday runs on each Thursday this month, so you click Repeat and set the recurrence to:

       • Repeat every 1 week, on Thursdays, ending either on the specific day after the last instance of training OR after 4 occurrences

10. Click Save

An adjustment to all locations' availability to video appointments only from 9-12 for one day

The adjustment for that location is noted in the results table. Future changes can be made by clicking View and editing the adjustment. Or, the adjustment can be archived by clicking View and then clicking Archive.

To quickly navigate to a desired adjustment in the future, click the Filter list icon.

Hot Tip!

If you create an adjustment and it isn’t taking effect, it is likely there is an existing record in place that conflicts with the new record. To resolve this, search for existing adjustments at this location and edit or archive the conflicting result so that the newly created adjustment can take effect.

A note on access and visibility

Admin users can create adjustments for any location.

Managers can create adjustments at locations to which the manager is assigned.

Staff members cannot create adjustments to a location’s Location Hours.